FAQS
About azea.
What is Azea?
Azea Health is a cloud-based healthcare platform that connects providers and patients through integrated EHR and telehealth solutions. We focus on making healthcare more accessible—especially in underserved and rural areas—by providing secure, easy-to-use virtual care tools that work seamlessly with your medical records.
Is this safe?
Yes. Telehealth is a safe and secure way to receive care. We use HIPAA-compliant technology and secure encryption practices to protect your private health information. Our providers follow the same strict medical guidelines during virtual visits as they would in person.
Is this legal?
Yes. Telemedicine is a legally recognized method of delivering healthcare. Our providers are fully licensed in the states where they practice and follow the same legal and ethical standards as in-person physicians. We operate in compliance with HIPAA regulations and DEA telemedicine prescribing guidelines.
How it works
How does prescription delivery work?
If a prescription is issued, it will be sent to your preferred pharmacy. From there, you can pick it up in person. Many pharmacies also offer the option to have your medication mailed directly to your home.
Can Azea providers prescribe medications during these visits?
Yes. Our licensed providers can electronically send prescriptions to your local pharmacy for most non-controlled medications. For safety and legal compliance, we do not prescribe Schedule I–V controlled substances during telehealth visits.
Can I be given a prescription medication and skip the online visit?
No. A virtual consultation with a licensed provider is required. A medical professional must review your history and symptoms to ensure the medication is safe and appropriate before issuing a prescription.
How long are the telehealth visits?
Visits typically last 15 to 30 minutes. Our goal is to provide a thorough and efficient consultation while respecting your schedule.
How quickly will a healthcare provider review my online visit?
Most visits are reviewed within 24 hours. You will receive an email or text notification as soon as your consultation is complete.
How is my medication filled, shipped, and refilled?
Prescriptions are sent electronically to our partner pharmacy after approval. Your medication is packaged discreetly and shipped directly to your door. Refills can be requested through your patient portal before your current supply runs out.
Can I pick up my medication from my own pharmacy?
Yes. While we offer home delivery, you can choose to have your prescription sent to any local pharmacy of your choice during your online visit.
How do I apply for multiple treatments?
You can manage multiple treatments within your single account. During your intake or through your patient portal, you can select the various conditions you wish to address. Each treatment area requires a brief medical assessment.
How do I renew my prescriptions?
Log in to your patient portal and select “Request Renewal” next to your active medication. A provider will review your progress and issue a new prescription if appropriate.
How much does a follow-up visit cost?
Follow-up visits are $[Price]. You will always see the cost before confirming your appointment.
My prescription expired. Can I still renew it?
Yes, but it requires a fresh review. You will need to complete a brief follow-up consultation through your patient portal before a new prescription can be issued.
How do I change my medication after it has been prescribed?
Any change in medication requires a new review by a licensed provider. Log in to your patient portal and select “Request a Change” or message your provider to begin the process.
Are you guaranteed a prescription or treatment plan?
No. A prescription is never guaranteed. Our providers must determine that treatment is medically necessary and safe based on your consultation. If telehealth is not appropriate, they may recommend an in-person evaluation.
Pricing
How much is the online visit?
The cost of an online visit is $[Price]. This flat fee covers your medical intake, provider review, and treatment plan if medically appropriate. Medication costs are separate.
What’s included in the visit fee?
The fee covers the provider’s time and the secure platform use. Medication costs depend on your treatment plan and insurance coverage.
Can I use HSA or FSA funds?
Yes. You can use your Health Savings Account (HSA) or Flexible Spending Account (FSA) for both the consultation and medication costs.
How much is the medication?
Medication costs vary depending on your specific treatment plan, dosage, and whether you choose home delivery or local pharmacy pickup.
What is the pharmacy fill fee?
The pharmacy fill fee varies and covers the pharmacist’s clinical review, dispensing process, and secure packaging.
Is the medication covered by my insurance or provincial health plan?
If you choose to fill your prescription at a local pharmacy, you may use your private insurance or provincial health plan as usual. If you choose home delivery, it may be billed at a flat cash rate and not directly processed through insurance.
I didn’t have insurance when I first got my prescription but now I do.
You can update your preferred pharmacy in your patient portal to a local retail location. Once your prescription is sent there, present your insurance card at pickup.
My insurance provider requires a physician form.
Upload the required form to your patient portal. Our clinical team will review and complete forms related to treatments they have prescribed. Please allow 3–5 business days for processing.
Payments & refunds
When am I charged for the visit?
You are charged only after your visit is reviewed. A temporary authorization hold may appear when you submit your consultation. The final charge is processed once your treatment plan is issued.
What if I am not approved for treatment?
If telehealth is not appropriate for your condition, the authorization hold will be released and you will not be charged.
What payments are accepted?
We accept Visa, Mastercard, American Express, Discover, and HSA/FSA cards.
Is there a subscription service?
No. All visits and prescriptions are handled on a pay-as-you-go basis.
Medication & treatment
Where can I learn more about side effect risks?
You can find detailed information in the Medication Guide or Patient Product Information included with your prescription. You may also message your provider through the patient portal with any concerns.
What if I experience a side effect?
Stop the medication and contact your provider immediately. If you experience severe symptoms such as difficulty breathing, swelling, or chest pain, call 911 or go to the nearest emergency room.
Can I refill my medication early if I run out?
Refills are typically processed when you are nearing the end of your supply. If you have a special circumstance, such as travel, message your provider to request a one-time early renewal review.
Can I change my dosage on my own?
No. Never change your dosage without consulting your provider first.
What if the treatment plan results are not what I expected?
Results vary. Message your provider through the portal to review your progress. They may adjust your dosage or recommend an alternative treatment if appropriate.
Telehealth
What does the medical team do?
Licensed healthcare practitioners review your medical history and symptoms, create personalized treatment plans, prescribe medication when appropriate, and monitor your care through secure messaging and follow-ups.
Who are the healthcare practitioners?
Our team includes licensed physicians (MDs or DOs), nurse practitioners (NPs), and physician assistants (PAs). Each provider is fully credentialed and licensed in the state where you receive care.
Does this replace my primary care doctor?
No. Our services are designed to supplement, not replace, your primary care provider or specialists.
Do I need to speak directly with a healthcare practitioner?
It depends on state laws and your specific health needs. Some visits may be reviewed without a live call, while others require video or phone consultation.
What should I do in an emergency?
Call 911 or go to the nearest emergency room immediately. Telehealth is not intended for emergencies.
What health issues can be treated?
We treat a range of non-emergency conditions including minor illnesses, chronic condition management, skin issues, common infections, weight management, hormone-related care, and certain mental health conditions. Telehealth cannot treat life-threatening emergencies or prescribe controlled substances.
Is telehealth legal in Utah?
Yes. Telehealth is legal in Utah under the Utah Telehealth Act and related state regulations.
Privacy
Is my information private and secure?
Yes. We use HIPAA-compliant systems and secure encryption to protect your data. Only authorized members of your healthcare team can access your medical records.
Can my medical records be shared with my primary care provider?
Yes. With your consent, we can securely share your treatment plan and records with your primary care provider to ensure coordinated care.